Refund policy
Return & Refund Policy
At Vittoria Jewels, customer satisfaction is our priority. Please read our return and refund policy carefully before placing your order.
Returns
We accept returns only if the item arrives damaged, defective, or broken during shipping.
To request a return, customers must contact us within 2 days of delivery by email with:
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Order number
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Clear photos/videos of the damaged item
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Description of the issue
Requests made after 2 days of delivery may not be eligible for return or refund.
Refunds
Once your return request is approved, the refund will be processed within 7 business days to the original payment method.
Non-Returnable Items
We do not accept returns or exchanges for:
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Personalized or customized jewelry
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Orders damaged due to misuse or improper handling
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Change of mind or personal preference
Important Notes
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Items must be unused and in original packaging.
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Vittoria Jewels reserves the right to deny returns that do not meet our policy conditions.
Contact Us
For any return or refund requests, please contact us at:
Email: vittoriajewels17@gmail.com
Thank you for shopping with Vittoria Jewels.